As a Cyprus Investment Firm regulated by CySEC, we are obliged to follow the provisions of the AML Law and retain our clients’ records for a period of five years after the end of the business relationship. Therefore, the 'right to erasure' or 'right to be forgotter' deriving from Article 17 of the GDPR, cannot be exercised since the processing of personal data is necessary for “compliance with our legal obligation” which we are subject to and prevails over the provisions of the Regulation (please see Paragraph 3(b) of the GDPR which provides for exemptions to the above mentioned right).
To remove your data and in terms of receiving marketing and promotional material, by email, telephone or through any other mean of communication, please send an e-mail with your request to backoffice@orbex.com.cy.
Please note that you will be requested to provide the necessary information to confirm that you are indeed the account holder, after which time, your request will be processed and completed by our Back Office.